How is shipping handled?

Shipping and freight costs are calculated at final check out. Shipping costs associated to equipment shipped outside of freight are final. Freight shipping costs will be finalized after the sale, as freight costs can vary based on destination, weight, size, and season. In the event freight shipping costs surpass estimated costs, a Teragy Representative will call to assist in paying the rest of the balance.

 

What are the warranties like?

Teragy Solar provides a 12 year limited lifetime warranty on all Teragy Solar branded products sold. Warranties cover manufacturer and construction defects, based on average equipment usage. All third-party products including MPP Solar and Blue Sun solar panels, have deferred warranties. Teragy Solar is happy to help manage, facilitate and expedite the execution of third party warranties, but are ultimately not responsible for a manufacturers failure in response rate, reliability, or execution of said warranty.

 

How are returns processed?

All returns must be received in unopened, original packaging, within 30 days of the purchase date of equipment. Within these guidelines, customers will receive 100% of their money back.

 

Can I get technical help?

Yes! Within the first 30 days of purchase date, all Teragy Solar customers are entitled to 2 hours of customer support. Use the attached Customer Support PIN to unlock this access, and we’re happy to answer an questions you have regarding equipment settings, troubleshooting, or equipment additions. Basic electrical knowledge is required.

 

More questions?

Take a look at our Terms and Conditions. Or Call us!